Refund policy

Last updated: October 10, 2026

Returns

Return eligibility depends on the items in your order.

Where returns are accepted, items must be returned within 14 days of delivery, in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. Proof of purchase is required. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us before returning an item. Email contact@seleene.com with your order number, the reason for your return, and any supporting photos. Our team will review your request and send you a return authorization with detailed instructions, including the return address. Please do not ship any item until you have received it. Package the item with all tags and original packaging, attach the return authorization form, and use a reliable shipping service with tracking.

Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns. We cover return shipping if the product is defective or incorrect.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

If your item arrives damaged or defective, contact us within 48 hours. We’ll arrange a return at no cost to you and offer a replacement or full refund as per your preference. If you receive an incorrect item, we’ll cover the return shipping and send you the correct item promptly. If your package does not arrive within the estimated timeframe, contact us so we can start an investigation with the shipping carrier.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.

Exchanges

We offer exchanges for incorrect or defective items. Contact us within 14 days of delivery, and we’ll cover the return shipping costs for eligible exchanges. If an incorrect size was ordered, please follow the return process and then place a new order for the correct size.

Refunds

We will notify you within 7 business days after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days, unless otherwise stated, and you will receive a confirmation email once the refund is processed. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at contact@seleene.com.